Values (2)

Values come in two forms. The ones we talk about every day are our spoken values. These are the ones we normally reach for when asked, ‘what are your values?’. The ones we live are our lived values. The two are not always the same. It is easy to talk about our values, it is […]

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Values

Underneath all relationships lurks this phenomena called values. Early in relationships they are easy to align because our description of values is often simple. We describe values using words such as honesty, integrity or respect. All people agree on these values. Don’t they? But real values come into play when relationships mature. True colours emerge. […]

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Steve Jobs - I

Two ways forward

There are at least two ways to plan and get things done.  One way is to plot. That is breaking everything that needs to get done into smaller and smaller pieces and then manage your way towards the outcome.  The other way is to be ready. When opportunities arise grab them, when they don’t arise […]

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Extreme emotions

There are times when something happens that sparks an unexpected emotion. These are not the usual mad, sad or glad - run of the mill type emotions that ebb and flow in our lives. I am talking about the emotions that register high on the richter scale and leave us wondering what happened. I’m talking about […]

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My manifesto on art and life

My manifesto on art and life

My life is the sum of what I have created and what I will create. If we judge everything we do as creative, we set our own bar for what we put out into the world. Rather than setting goals, step back and evaluate what I am creating and what do I want to create. […]

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“I admit I want revenge

Mandela: I want revenge but I want something more

There is a line in the movie Mandela, Long walk to freedom which struck for its honesty and insight.  While still in prison and negotiating with his captors, at a point they say that he ‘surely wants revenge’.  “I admit I want revenge”, he says, “but I want something more. I want to live without […]

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Is Thuli Mandonsela the new Madela

Leadership beyond Nelson Mandela

In today’s Sunday Times, former President Thabo Mbeki called on South African’s to reflect on Madiba’s values. “Mandela’s memory would be best honoured if South Africans assessed whether the country was living up to the icon’s vision of a non-racial society”, he said.   This is a noble thought and worth reflecting on. I think […]

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Customers by definition only become customers once they have agreed to exchange money for what we have to offer.

When listening to customers doesn’t work

The customer is not always right. If we listened to all customers and they were all correct all the time then what we had to offer would be watered down to the lowest common denominator and would be worthless. The other aspect of customer relationships that we sometimes get wrong is working for people who […]

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Taking the noise out of situations

Taking the noise out of situations

Some people add to the noise and some people reduce the noise.  I think this is one the most endearing attributes of the people we work with. In a noisy world with many dramas, near misses and stress, the people who can remove some or all of the noise are significantly valuable.  And the question […]

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All those in favour of delagting decisions shrug your shoulders

The limitation of experts

Whenever we spend too much time looking for an expert. When we have an expectation that someone out there knows the subject so deeply that they will be able to advise us to make the right decision. When this happens, we are in danger of making a poor decision.  The number of experts in the […]

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