We keep losing customers and don't understand why

People sign up but don't stick around and we're not sure what's broken

From 486 strategy tools, these 5 fit your challenge:

strategy tools / Customer Journey Analytics

Maps every touchpoint customers experience, revealing where frustration causes them to leave
strategy tools / Net Promoter Score (NPS)

Measures customer loyalty and identifies detractors before they leave, giving you a chance to save them
strategy tools / Jobs to be Done Framework (JTBD)

Uncovers the real "job" customers hire you for—when you fail that job, they leave
strategy tools / Customer Lifetime Value

Helps you understand which customers are worth fighting to keep and how much you should invest
strategy tools / Voice of the Customer Strategy

Creates systematic ways to hear customer feedback before small complaints become departures

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