Communication & Influence
Tools for improving how people communicate and influence
14 tools in this category
- 2Interact Communication Intelligence — Profiles how someone communicates so a team can see where styles clash before it becomes conflict.
- Active Listening for Coaches — The discipline of listening at three levels - to the words, to the person, and to what is unsaid.
- Behavioural Styles — Plots people on assertiveness and responsiveness into four styles, so teams adapt communication instead of assuming sameness.
- Communication Questionnaire — Scores communication style along assertiveness and responsiveness so clashing styles get named, not personalised.
- Impact vs Intent — Separate what you meant from what landed - the gap between the two is where relationships break down.
- Influencing — Nine tactics for moving people without positional authority, so you can pick deliberately instead of defaulting to one.
- Ladder of Inference — How we climb from observable data to action through selection and assumption - and how to check it.
- NLP — Treats thought, language and behaviour as changeable patterns, shifting a stuck response through rapport and reframing.
- Political Savvy — Map the informal power system in your organisation so influence works for you, not around you.
- Presentation Skills — Build one message, three points, and a close - then deliver, get feedback, and go again immediately.
- Psychological Contracts — Surface the unwritten expectations between employer and employee before they quietly break.
- SBI (Situation-Behaviour-Impact) — Feedback in three parts: the situation, the specific behaviour, and its real impact, not a character judgement.
- SCARF Model — Five domains the brain reads as threat or reward - Status, Certainty, Autonomy, Relatedness, Fairness.
- Telling vs Asking — Locate your reflex position on the telling-to-asking continuum, then practice deliberately moving along it.